Giant Eagle
RECOGNITION > 2026 CARING GROCERY STORES STUDY > GIANT EAGLE
Regional Award
Giant Eagle Named a 2026 Caring Brand Award Honoree—Northeast
The Caring Brand Award honors companies named by consumers, unaided, in our national study as the brands they believe care most about their customers. Recognition is earned, not purchased.
The 2026 Caring Grocery Stores Study was conducted using a rigorous, nationally representative consumer survey of U.S. adults. Read the study
About Giant Eagle
Guided by its "Because It Matters" promise, Giant Eagle is a leading grocery store and pharmacy serving communities across Pennsylvania, Ohio, West Virginia, Maryland, and Indiana. Giant Eagle brings families quality groceries, fresh produce, quality meats, and convenient pharmacy and wellness services, all backed by friendly, caring service. With a strong focus on value, everyday convenience, and giving back to the neighborhoods it serves, Giant Eagle has become a trusted household name throughout the region.
Learn more at gianteagle.com
Quick Overview
Each Caring Brand Award is backed by the voices of real consumers, named unaided in a national study. Honorees must meet a minimum mention threshold. In this video, we discuss our findings from the 2026 Caring Grocery Stores Study. Read our awards methodology.
Your guide to smarter buying.
We share insights from real customers to help you make more confident decisions.
Trusted research for better choices.
We help you compare companies based on the experiences of real people like you.
Insight that helps brands improve.
We uncover what customers value most—helping businesses focus and improve.
What Makes a Grocery Brand Feel Human in 2026?
In an era of rising food costs and rapid retail automation, the relationship between grocery stores and their customers has reached a critical turning point. Better Buyer's 2026 Caring Grocery Stores Study℠ —based on a nationally representative sample of more than 1,100 U.S. consumers—shows that what makes a brand feel "caring" is changing. Modern shoppers don't just want a smile at checkout, although that's still important. They want stores that respect their time, provide transparent value, and deliver consistent reliability.
Recent Studies
2026 Caring Banks & Credit Unions Study
The 2026 Caring Banks & Credit Unions Study reveals consumer trust gaps, AI skepticism, and strategies to build loyalty through human connection.
2026 Caring Coffee Shops Study
Our 2026 Caring Coffee Shops Study reveals a growing tension: consumers demand rapid efficiency but crave human connection.
About Better Buyer
Our Shows
Watch our shows to shop smarter. The Better Buyer team breaks down our latest voice-of-the-customer survey research, shining a spotlight on outstanding companies consistently delivering excellent customer service. Our topics, guests, and research help people make better purchasing decisions.
Methodology
We conduct large-scale, nationwide surveys designed to capture the voice of the customer. Our studies are structured to meet statistical reliability standards—typically carrying a ±3% margin of error at a 95% confidence level. Data is gathered via representative sampling. Read our awards methodology.
Licensing Rules
Companies named in this study may reference their recognition in editorial or news contexts. However, using the designation name, title, badge, or logo in advertising, marketing, or sales materials requires prior written authorization and an active licensing agreement. Please inquire below for details.
Our Mission
Backed by real consumer feedback, our ratings, reviews, studies, and videos help people make better purchasing decisions while equipping businesses with practical insights that guide improvements across the customer experience.
VIDEO: Mission Overview
Helping people buy smarter and brands improve.