Baltimore Coffee and Tea Co.
RECOGNITION > 2026 CARING COFFEE SHOPS STUDY > BALTIMORE COFFEE AND TEA CO.
Local Award
Baltimore Coffee and Tea Co. Receives 2026 Consumer Recognition for Caring—Maryland
The Consumer Recognition for Caring designation honors companies named, unaided, in our national study as caring most about their customers. Respondents were given no lists or suggestions. Recognition is earned, not purchased.
The 2026 Caring Coffee Shops Study was conducted using a rigorous, nationally representative consumer survey of U.S. adults. Read the study
About Baltimore Coffee and Tea Co.
Baltimore Coffee and Tea Co. has been a cherished part of the community since 1895, dedicated to providing the finest freshly roasted coffee and premium teas. With a commitment to quality, they roast all their coffee to order, ensuring each cup is a delightful experience. Serving the greater Baltimore area, including Timonium, Odenton, and Frederick, the company prides itself on sustainable practices, using recyclable packaging and biodegradable materials. Their diverse selection of gourmet foods and gifts complements their beverage offerings, making them a go-to destination for coffee and tea lovers alike.
Learn more at baltcoffee.com
Quick Overview
This recognition is rooted in unaided consumer recall. Out of thousands of companies nationwide, the awardee's name was typed from memory—with no list and no suggestions. In this video, we discuss our findings from the 2026 Caring Coffee Shops Study. Read our awards methodology.
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Why America's Coffee Ritual is Searching for Its Soul
The 2026 Caring Coffee Shops Study℠ reveals a fundamental tension: consumers want assembly-line speed while mourning the loss of the coffee shop's soul. Our study of 1,107 U.S. consumers found:
Pragmatic Humanity:
Consumers define a caring brand through functional respect for their time and budget. Value (54%), Convenience (51%), and Reliability (48%) are the most-selected qualities of a "caring" brand.
The Performance Gap:
While 59% of consumers choose shops based on consistent, efficient experiences, 54% are still influenced by personal warmth—a dual mandate that's difficult to scale.
The Loyalty Driver:
Consistent, efficient experience was the top loyalty driver (52%), followed closely by fair pricing (43%).
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Methodology
We conduct large-scale, nationwide surveys designed to capture the voice of the customer. Our studies are structured to meet statistical reliability standards—typically carrying a ±3% margin of error at a 95% confidence level. Data is gathered via representative sampling. Read our awards methodology.
Licensing Rules
Companies named in this study may reference their recognition in editorial or news contexts. However, using the designation name, title, badge, or logo in advertising, marketing, or sales materials requires prior written authorization and an active licensing agreement. Please inquire below for details.
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